Guest Service · Master
ServiceMaster
For service lead, manager development. 4 modules and 16 lessons, with a marked practical in every module.
Inside the course
4 modules,start to finish.
- Designing a service culture — concept 1Lesson
- Designing a service culture — concept 2Lesson
- Designing a service culture — concept 3Lesson
- Designing a service culture — applied demonstrationPractical
- Recruiting and developing service teams — concept 1Lesson
- Recruiting and developing service teams — concept 2Lesson
- Recruiting and developing service teams — concept 3Lesson
- Recruiting and developing service teams — applied demonstrationPractical
- Leadership rituals and performance coaching — concept 1Lesson
- Leadership rituals and performance coaching — concept 2Lesson
- Leadership rituals and performance coaching — concept 3Lesson
- Leadership rituals and performance coaching — applied demonstrationPractical
- Service culture capstone — concept 1Lesson
- Service culture capstone — concept 2Lesson
- Service culture capstone — concept 3Lesson
- Service culture capstone — applied demonstrationPractical
How you are assessed
Three waysto show it.
- 01A practical in every module
Marked on safety, setup/process, outcome quality and more. You get feedback and can resubmit.
- 02A knowledge exam
100 questions. Pass at 75%.
- 03A written scenario
A real service problem, answered in your own words.