Guest Service · Advanced
ServiceCraft
For server, captain development. 5 modules and 20 lessons, with a marked practical in every module.
Inside the course
5 modules,start to finish.
- Advanced wine service and decanting — concept 1Lesson
- Advanced wine service and decanting — concept 2Lesson
- Advanced wine service and decanting — concept 3Lesson
- Advanced wine service and decanting — applied demonstrationPractical
- Tableside preparation and presentation — concept 1Lesson
- Tableside preparation and presentation — concept 2Lesson
- Tableside preparation and presentation — concept 3Lesson
- Tableside preparation and presentation — applied demonstrationPractical
- Anticipatory service and coordinated guest care — concept 1Lesson
- Anticipatory service and coordinated guest care — concept 2Lesson
- Anticipatory service and coordinated guest care — concept 3Lesson
- Anticipatory service and coordinated guest care — applied demonstrationPractical
- Complex service recovery and professional judgment — concept 1Lesson
- Complex service recovery and professional judgment — concept 2Lesson
- Complex service recovery and professional judgment — concept 3Lesson
- Complex service recovery and professional judgment — applied demonstrationPractical
- Personal service philosophy and service project — concept 1Lesson
- Personal service philosophy and service project — concept 2Lesson
- Personal service philosophy and service project — concept 3Lesson
- Personal service philosophy and service project — applied demonstrationPractical
How you are assessed
Three waysto show it.
- 01A practical in every module
Marked on safety, setup/process, outcome quality and more. You get feedback and can resubmit.
- 02A knowledge exam
100 questions. Pass at 75%.
- 03A written scenario
A real service problem, answered in your own words.