Guest Service · Novice
GuestBasics
For server, host development. 5 modules and 20 lessons, with a marked practical in every module.
Inside the course
5 modules,start to finish.
- Hospitality communication and professional presence — concept 1Lesson
- Hospitality communication and professional presence — concept 2Lesson
- Hospitality communication and professional presence — concept 3Lesson
- Hospitality communication and professional presence — applied demonstrationPractical
- The complete dining service sequence — concept 1Lesson
- The complete dining service sequence — concept 2Lesson
- The complete dining service sequence — concept 3Lesson
- The complete dining service sequence — applied demonstrationPractical
- Table setup tray mechanics and coordinated service — concept 1Lesson
- Table setup tray mechanics and coordinated service — concept 2Lesson
- Table setup tray mechanics and coordinated service — concept 3Lesson
- Table setup tray mechanics and coordinated service — applied demonstrationPractical
- Allergies dietary needs and accessible hospitality — concept 1Lesson
- Allergies dietary needs and accessible hospitality — concept 2Lesson
- Allergies dietary needs and accessible hospitality — concept 3Lesson
- Allergies dietary needs and accessible hospitality — applied demonstrationPractical
- Guest recovery payment and farewell — concept 1Lesson
- Guest recovery payment and farewell — concept 2Lesson
- Guest recovery payment and farewell — concept 3Lesson
- Guest recovery payment and farewell — applied demonstrationPractical
How you are assessed
Three waysto show it.
- 01A practical in every module
Marked on safety, setup/process, outcome quality and more. You get feedback and can resubmit.
- 02A knowledge exam
100 questions. Pass at 75%.
- 03A written scenario
A real service problem, answered in your own words.